We require a valid credit card to secure bookings and reserve the right to charge the card for cancellations falling outside the permitted time scales, as detailed below. By giving us your credit card details to secure your booking you are agreeing to our terms and conditions and cancellation policy and authorising us to make the relevant charges to the credit card without any additional consent being required.
 

 1 Your reservation is made with David & Ruth Watson trading as the The Crown and Castle and represents a legally binding contract between you and the hotel.

 

2 We always endeavour to re-sell cancelled rooms and, if successful, will reimburse you pro rata (with exceptions as described below). Testimonial: "thank you for letting us know that you have been able to re-let the room we had hoped to occupy tonight. Happy to report [our old dog] is getting stronger every day." E Gordon

 

3 We strongly advise that holiday insurance is taken out for festive packages or bookings of two rooms or more and/or stays of three nights or longer.

 

 

 

Full payment is charged to the credit card given at the time of booking and no refund is given in the event of cancellation, part-cancellation or any changes to the date(s) originally booked.

 

 

If 7 days' notice of cancellation or part-cancellation or any change to the date(s) of the original booking is not received before the confirmed arrival date, the cost of 2 nights will be charged at the standard bed and breakfast rate as shown on our published tariff. In the case of a single Friday or a single Saturday night, the cost of 1 night will be charged at the standard bed and breakfast rate as shown on our published tariff.

 

If 21 days' notice of cancellation or part-cancellation or any changes to the date(s) of the original booking is not received before the confirmed arrival date, the cost of 2 nights for each room affected will be charged at the standard bed and breakfast rate as shown on our published tariff.
 

 

 

If 7 days' notice of cancellation or part-cancellation or any changes to the date(s) of the original booking is not received before the confirmed arrival date, the cost of 1 or 2 nights will be charged at the standard bed and breakfast rate as shown on our published tariff.

 

If 7 days' notice of cancellation or part-cancellation or any changes to the date(s) of the original booking is not received before the confirmed arrival date, the cost of the first 3 nights will be charged at the standard bed and breakfast rate as shown on our published tariff.

 

If 21 days' notice of cancellation or part-cancellation or any changes to the date(s) is not received before the confirmed arrival date, the cost of 1 or 2 nights for each room affected will be charged at the standard bed and breakfast rate as shown on our published tariff.

 

If 21 days' notice of cancellation or part-cancellation or any change to the date(s) of the original booking is not received before the confirmed arrival date, the cost of the first 3 nights’ stay for each room affected will be charged at the standard bed and breakfast rate as shown on our published tariff.

 

 

Deposits given at the time of booking are non-refundable. At the point where full payment has been taken, the entire cost of the package is non-refundable unless the package can be re-sold in full, in which case we will reimburse you pro rata.